View single | DIVERSASIA - Best practices | Embracing diversity in ASIA through the adoption of Inclusive Open Practices | eLearning@DiversAsia

As part of the project, all partners collected good practices. In order to cover the whole field, the work focused on three target groups / three levels.

The collection of good practices and the analysis of data allowed us to look at existing experiences in different countries in relation to all target groups and at all levels, but with a particular focus on the international level.

A total of 333 good practices were collected and evaluated during the project. Most of them in English (278), but a significant number are also in Bulgarian (32) and Turkish (19).

Although some of the good practices are not in English, all of the descriptions are, and can be translated and adapted as needed (at the request of Asian partners).

Title of practice:	Good Practice at the University of Helsinki
Author/developer:	University of Helsinki
Language:	Finnish
Description of good practice:	The University of Helsinki presents the possibility for support and accessibility for diverse learners through Special services. One good practice of the University of Helsinki is to provide accessibility in library services. Helsinki University Library customer service staff help customers with disabilities in all matters regarding the use of the library's collections and facilities. A Guide and service dogs are created in Kaisa House and all Campus Libraries. Students with a disability can register as a special services customer. As a special services customer • Course books may be loaned to you for an extended period of time • Library staff may assist diverse learners • in collecting diverse learners requested books from the shelves • Requested books may be delivered to home of diverse learners by post • Library staff may assist diverse learners in registering as a Celia Library customer • Diverse learners may receive personal guidance and advice on information retrieval and writing a bachelor’s or master’s thesis. • If diverse learners find that need special assistance in using the library because of some disability, is necessary to ask about special services from the library's service desk. Diverse learners can contact customer service via our feedback form, by phone, or by visiting the customer service desk at any of the library's locations. There are a few spaces reserved for disabled parking.
Country where the practice is developed:	Finland
URL to the material:	https://www.helsinki.fi/
Relevant file:
Type of practice:	Training on accessible content, Accessible physical environment
Group(s) targeted by the material:	Students
The level of Creative Commons license:	No licensing infromation available
Can the practice be reused?:	No
What is the payment model for this material?:	Free
What is the cost of using this material?:
What barriers does it help to overcome?:	Multiple barriers
Is there anything else you would like to add about this submitted good practice material?:
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